I'm sure there are folks who are just plain scared to do something they know nothing about. Some of those buttons and what they can offer are intimidating for people who may still be computer illiterate. When I do a reply, I try to educate the person about the button/buttons.
How many of you have figured out the Watched/Unwatched button? Took me forever.
Patrice has saved my bacon a few times. Thanks for your patience and educating me.