My favorite shop is Candlelite Quilt Shop in Chelmsford, MA. I was there early the other day (for a class) and a new person came in. Both the owner, Cathy, and manager, Lisa, happened to be working that day. They both greeted the new person, introduced themselves, welcomed her to the shop, asked where she was from, asked if she needed help with ANYTHING, etc etc. VERY IMPRESSIVE AND I'VE HEARD AND SEEN THEM DO THIS WITH MANY NEW CUSTOMERS. Oldies like me are always greeted warmly and still asked if we need help! They go out of their way to be warm, friendly, and helpful in any way - even changing my cutting blades for me! Just can't say enough about this shop! The other workers there are also warm and helpful.