I am a Viking owner (disclaimer), but it's almost 20 years old and has no bells, whistles, or embroidery features. I think I would end my relationship with the original dealer, if you have not done that already, and go over the area rep's head about the repair history of the Designer 1. I have heard of some good results from others who have done so. The bad news is, of course, that there are others who have had to do so. It sounds like the second dealer might verify the situation for you with Corporate, and that could be a huge advantage. It's worth a try before you make a final decision. If Corporate makes good on the dealer screw-ups, it might be worth giving them a second chance (Viking, not the dealer. The dealer is toast in my book!).