nor'easter, I think that is the worst part for me - I'm a 3rd generation Viking owner, and my Mom is still sewing on the Viking my grandmother bought. This is the machine that I've *so* wanted to love :cry: I'll take your advice about trying to go through corporate - I'm hoping the second dealer that did the repairs can help me navigate that maze :-) Otherwise I'm losing 23 years worth of warranty on the 400, and the rep's e-mail didn't say boo about that.
Janeen, I understand OLD Singers - my fav piecing machine is a Singer 758 :wink: Embroidery isn't the issue for me; it's having so much money tied up in a brand with a dealer that is giving me fits.