Originally Posted by jenna p in ga
2)on the threading path of the LA there is one tension disk that the manuel and video say to wrap around twice, but her repair man said no just wrap once!
I think that repairman is wrong! My new Innova I have to wrap around the tension disk twice. I would go by the manufacuterers manual before listening to a repairman that may or may not know anything about long arms which are different then regular domestic sewing machines. I know this and I am a total newbee. By the looks of your back that would definitely explain the problem. One wrap would definitely make top tension too loose. How many quilts has your friend done like this? I hope she isn't quilting for others and charging them with the backs looking like this.