Thanks for replying. I have talked to Baileys. He said that to do a sample (off the frame) by just making a sandwich and trying it. It works beautifully....I don't believe it is the machine. I seriously think that it has to do with the frame. We try and get the three layers tight. Sometimes it is as tight as a banjo string. When we quilt, the whole top acts like a trampoline. (my snips bounce slightly). I have tried to quilt with it loose, and then the thread breaks. I was just wondering if someone knows a little more about the frame.
I am going to call Baileys again on Monday and see if he can suggest something. Karen