I inherited a new, still in the box, Singer CE 250. I was just getting the hang of it when my computer crashed. Purchased a new computer, but alas it was a 64bit rather than a 32bit which required a software upgrade for the machine. Software is installed but I keep getting a message window saying, " make sure power is on and USB is plugged in." The power is on and the USB is plugged in and I still get the message. We have tried uninstalling and starting over, but still no go. If anyone has experience with this, I would really, really appreciate your insight. Thanks.