I have owned a Viking D1 for many years. I really got into the embroidery then and at times still do. I like the diversity of things I can do with this machine. But, I find I mainly use my machine for sewing and all those fancy stitches in my quilting ( I like crazy quilting ). I have had my machine in for maintenance / cleaning on a regular basis (a stitch in time theory lol ). Also, have you thought of lodging a complaint with the better business bureau?