Originally Posted by MadQuilter
When the employees at our Joann seem less than enthusiastic, I usually engage them in conversation - and before you know it, it's a much "funner" experience for both of us. Sometimes it's the customers that cause their own bad situation: Last time Pat and I went, the cutter asked one grumpy old lady what she was planning to make and the woman literally barked at her to just cut the fabric and mind her own business. HARSH! and NASTY! Old bag!
I tend to constantly smile all the time (I don't know... gas? LOL) Anyway....I almost always have a good experience everywhere I shop. In fact my kids get bugged because I end up hearing the person's life story. They are just people who have bad days too. Their feet hurt, they don't have enough money, baby kept them up all night, their last customer was that old bag!
I had one that had just found out her dad had cancer. I let her talk and she was smiling when I left.
Try it. It works. :-D :-D :-D :-D :-D