I'm sorry about this too. Very much over the top even within the guidelines for the custom's man's job description and personal judgment I'm sure. He sounds similar to one we deal with in Minnesota when returning from a wilderness canoe trip in Canada. Started calling him (among our canoe partners) Barney Fife. Remember him, the deputy on the Andy Griffith TV show. Luckily for us, he moved on (likely was moved) because of multiple complaints.