Let them know you are on a chat board with what 13k people here ???? and You are going to complain out loud.
Nothing more frustrating than a new toy that will not work...
Take a deep breath and even take out the needle and make sure it is put back in the right direction and all the way up in the holder.... re thread etc...
Good luck.
ConnieF I don't even have one to be frustrated with...
I have the space just no funds to get one.... :9)