Thanks for all of the feedback. DH and the kids are "hiding" because I told them I am now going to tackle the tension problem again. I'm going to take everything apart, re-thread, new bobbin, change bobbin case & start all over. Wish me luck!
BelloBoo, I wouldn't stop looking at Lizzies because of what I have been through. I decided on them because I heard thry were a good company and had good machines. I just happened to deal with a couple bad apples in the bunch. I think a lot of my problem is the dealer DH bought it from is in California and we are in Montana...and the only lizzie dealer in Montana is 100 miles away so it makes it difficult. I'm half tempted to contact the company and tell them I want to be a rep (after I figure out the issues with my own machine) so I can help others in the same situation. I find it hard to believe I am the only Lizzie owner in Montana who has ever had a issue with their machine and needed help!
I'm off to work on the tension! Wish me luck!