Has anyone had service problems with Hancock's of Paducah? I've ordered from them in the past and always been pleased with their fabrics and service.
BUT when I ordered a few weeks ago, it took FOREVER
It took 7 business days before my order even moved through. After the 3-4th day of seeing it "sit" in the "warehouse" status, I made several calls and each time I was told No, there's no problem, no backorder etc - but "we can't track it once it's in the warehouse" (??) "it should ship out tomorrow" (which it didn't ... and didn't)
If I hadn't REALLY really needed this particular fabric, I would have cancelled
It finally left after 7 DAYS - then another week for shipping. Total -15 days from the date ordered ?? The Cust Reps were nice but all had the same excuse ...
Has anyone had this problem recently with H-P ??