yes just went through this on ebay.........file complaint, ask for full refund, if machine doesnt work say on there not as advertised because im sure they said it worked. notify seller, tell them u will return item (even if they say not too...keep record of ups or fed ex, i used fed ex.) they will try to work it out with seller first but u wil get refund just takes a while. dont give up and let them get away with it.Pack in original packing and keep receipt, give ebay tracking number. will get original price of item and original shipping. not shippig to return, sorry.