Years ago, my husband told me to go and get the Pfaff 7530. I come to the store, I'm asked to come at one because they were having a sale on a bottom price machine, at one the lady told me that she didn't have time to take a bite. I asked for the price, she doesn't know. I came home crying, finally I phoned the head office in Toronto, they made an appointment with me for the next day to a different store, I got the machine wholesale, they threw in some freebies, had lessons with the chief instructor of the company and phoned me a couple of months later to know if I was still happy with it.
Don't let things go, talk to the highest representative you can, at the headoffice. if you still are not satisfied or give you the attention you need, bring your problem to Consumer Protection Agency. Don't quit or get discouraged . Explain yourself well without raising your voice or making threats