I bought a machine on eBay and when I received it,it didn't work. I contacted the seller, but he basically told me he wouldn't do anything about it. I contacted eBay and told them my story and how I had to have it fixed before it would work and I did get a refund on that. I could have sent it back to the seller for a refund of my money, but I knew it was basically a good machine, just needed a good cleaning. If you bought thru PayPal, there is a good chance you will be able to resolve the issue some how. all of this must be done within 45 days of purchase. Hope this helps.