You know Mortinarose, it's not easy to find anywhere lately that offer of quality "customer service" as it should be. With WalMart, it's disappearing clerks, with JoAnn's it's the grumpy clerks, with some Quilt Shops is the don't bother me attitudes.
I personally worked at a JoAnn's for a length of time as an assistant manager and had customers that came in looking for me and called to see if I was working during special sales and this made me feel special. I did go out of my way but found I learned a lot from my customers when they shared their ideas.
But to be honest I had a few really horrible customers come in, one in particular was being rude to me and others because the lines were so long during a special sales day. She actually went so far as to come around the counter to remeasure what she thought I had done incorrectly - 11 yards of fabric (come to find out she would have had an extra 5 inches of fabric with my cut) but when she came around to the back of counter she actually shoved me with her hip causing me to lose my balance. Many in the store were very shocked. The manager came to my rescue and escorted the customer out and asked her not to return. The probelm only got worse. This manager was doing the right thing but was repremanded by Corporate Office after getting a heated phone call from the customer complaining. In so many of these large chain stores, they restrict the number of hours the manager can distribute to the employees causing shortages of clerks during special sales this in returns causes "impatient" customers. It's not easy working on the other side of the counter and I do recall those days and try to find a positive way to make things better for them and me. Though you are a bit miffed with this clerk, I have to wonder what put this grumpy tone on her heart. It just may be time for her to find another job.
And we lost our JoAnn's to a collapsed roof this past winter, have missed it dearly, I've gotten use to ordering my batting on the website when it's on sale and will be at the grand re-opening when they complete the remodeling this November. We all have bad days but on the positive ones we should also see how we can make things better for those serving us. It's not easy to work for minimum wages, especially when you don't know from week to week if you will have 30 hours on the books or only 12. I do know that JoAnn's did that to me quite often when sales were down.