I just had the same problem and took my BSR to my quilt shop where I bought my Bernina 820. She showed me again how to get set up and let me practice and I did great. She then asked if I was using basting spray. I actually had used it on the small sample quilt I was practicing on. So, I came home and made a new sample quilt and it worked great. She explained that many people have this problem and you can try a very light adhesive spray, but you just may not be able to...so I guess we are back to pinning!