That happened to me back the last week of April and my SIL walked my through it, too. He had set up a remote assistance link for me 'cause he is 540 miles from me, and I was barely able to get him a few days later when I finally got my email to come up. He installed a malware anti-virus something. The first time I ran it, it found 15 viruses. I ran it again in a couple days 'cause my computer wasn't acting just as it should and it found 6 more viruses. My computer was old anyway, but I had to keep using it for awhile until I had the money to get a new one, which I got Aug. 5. I can't believe what I was putting up with on my old one.