Originally Posted by Candace
Originally Posted by Laura3
The owner of the shop told me if I noticed anything else not sewing smoothly they would replace it. She said I am right on the edge of when they started making them with the upgraded spring and washer. I just got this machine in December. Hopefully it has the new one, but if not she told me they could do it in a day.
Sorry, but I find this doubtful. Mine was purchased in March(newer than yours) and my dealer has replaced about 50 of the springs and washers, mine included. My dealer has been great about it and has replaced them with a smile, problems during BSR or not. If I were you, I'd push for the replacement. You shouldn't have to argue to get a free retrofit from Bernina! Worst case, fib and say you're still having issues and want the new spring. Period.
I can't get the repair person at my dealer to replace it. He says that's not the problem. I have a crack in my foot, which was not noticed until I picked it up from my last repair, and he insists I need to buy a new foot. I don't have a warranty because I bought the machine used. I don't like this guy, he treats me if I am stupid and don't know what I am talking about.
The man who owns the shop is nice, just the repair person who isn't!!!