I've purchased fabric, books, etc. The Customer Service was great. Have to say the fabric was bit more thin than my preference...but since about half the price of quilt store fabs, this is very understandable...still better quality than JoAnne's, Hancock's, etc. Not SUPER thin. One thing I do l-o-v-e is this fabric is MADE IN AMERICA! Now -that- you do -not- get at those other places. I LIKE to buy American whenever possible. All in all, I'll keep sending them a portion of my business. Don't forget the 40% book Sales - makes ME happy!