lisainmo,
Actually, what I want is their website to work, and their tech crew to be able to figure out the problem when it doesn't. I ended up having to figure out how to solve the problem myself, working around their buggy website. If I wanted to call in my order, I would have done that to begin with. To top it off, as a way of "apology" for not being able to solve my problem, they offered - just for me - to give me free shipping on an order over $50 as a way to make ammends for not being able to help me, just this once, so I would know how much they valued me as a customer. Sorry, but that's complete bs, as so many in this and other threads have pointed out, they were offering me something everyone gets and trying to make it sound like they were doing me some huge favor. I'm glad so many people love them, but I've only had bad customer service, and I don't think that 5-14 days for shipping is fast when places like fat quarter shop have their packages arrive within 3 days.