I had the same situation as Bobbinchick! It took almost 2 weeks to get my order! I also did the same-had to email to get the tracking number and I called customer service to let them know I was not happy! They were very nice and my order did arrive the next day but I've never had an order take this long--even machine cabinet!! Good luck with your order and hope all turns out well. Judging from all the positive comments, maybe they just can't get it right all the time.