That happened to me to. A lady at our winter RV park in Texas does long-arm quilting. She had shown some quilts she had quilted for her daughter and they were done nicely. I had her quilt one for me - just a twin size, asked for an all-over pattern. What I got back was a disapointment - looked more like basting and had many starts and stops with thread ends not secured. She reduced her asking price, but this was a sad lesson.