I like the products and have not have a problem with the quality of the products, but have had some issues with their shipping. Specifically, in two orders the items appeared to have been thrown into a box with no care (and no fillers) so that in one order - the book looked like it had been run over with a truck. In the other orde the pins I ordered were out of the plastic box, the label that is pinned in the box by lid was out and half the pins were scattered all over the box - but the lid was snapped closed on the box. I am still finding tiny pins in the carpet from opening that box!