I have banned Joanns from my life. At least the one in SYCAMORE IL. They sold me four sewing machines last year that all turned out to be JUNK.
The first one I traded back for same model thinking it was a fluke. Nope, same problem. So I decided to upgrade - was ok, sold that to a friend cuz I wanted to upgrade again. Friend has told me of problems that machine has (she can't free motion quilt without snapping needles). This new machine went to &()*&) one night. Joanns was no assistance!
No more shopping at Joanns!