The person in the booth kept asking if I bought the iron from her and when I said no she wouldn't talk about it. I looked at the sign in the booth and pointed out she was the company. Aparantly the booth was manned by a subcontractor ofthe company. Each time I had the problem the company replaced it and I finally just gave up and stacked all 6 on a shelf. They work good for dry ironing but I sure don't trust the ones I have for steam Perhaps the newer ones are better.