Mary, these things happen. I'm sorry that you had such a hard time with this woman. She obviously isn't very honest and not kind or caring. Best thing is to take it as a lesson, and buy the missing parts and get on with it. Going out to get revenge or try to force her to do anything different will only add to your upset and frustration. Set your face to go forward, ignore that woman's mean spirited actions, and go forward with your new toy. Don't let this bad experience hinder you any more. Best of luck...and you know you will find support and encouragement here!!