what a horrid women. Just pray that God will take pitty on such a heartless women who would rip off someone with health problem. Like everyone else said, I would just contact the company and maybe one of their reps will take pitty on you and your situation and give you a good deal on those missing rails. And I would bet that they do make replacement rails still. if it was 20 years old, maybe not but my guess is that they probably made their machines on universal rails. but I am clueless when it comes to long arm and mid arms as i have neither. Just remember to stay positive and take it easy. You don't want to make yourself sick over such a stupid thing that happened. It will all work out in the end. you will see.