I recently bought a Janome 11000 from a local quilt shop. I got the machine on sale and $5000 was the sale price. I was told at the time that I could bring my Elna in and they would help me sell it since they wouldn't take it as trade. I took in the machine 11 days ago. The owner gave me a receipt for the machine, attachments and all the extras I brought in. She told me $799 was a good price for it but she would "run" the machine and see the shape it was in and get back to me. To date....after two phone calls from me and one from hubby, we have no answer. She says each time, "I haven't had time, hopefully today". I think 11 days is too long and that this is POOR CUSTOMER SERVICE. Am I being picky or do you agree with me. Please be honest. I have given this shop a lot of fabric business but am angry at being shuffled around after spending alot of money on a machine, plus case for it, plus all the fabric I've bought there over the years. Please advise. Thanks