Sounds to me like she just wanted to make a sale---promise anything to get the money. I'd call her one more time and ask if she had kept her word yet. If she hadn't had time I'd tell her that I was so very disappointed in her dishonesty that I was going to contact Janome headquarters and see if they could do anything to help or perhaps even pull her dealership. If they've gotten other complaints about her they just might do that. No company wants their name tarnished by irreputable dealers. Too bad you're in hiding, if we knew where you were we'd make sure we didn't shop at your local dealers.