You've posted this twice and I put my comments in the other one. Personally, after 11 days only I think you're making a mountain of a molehill. You wanted honestly, there it is! Many dealers can take up to 2 weeks to properly service an test a machine. Some are lucky theirs are quicker. But there may be 10 people in front of you in line with their machines for service. You get more with honey than vinegar and I think you have no reason to be upset....yet.