I am very sorry that you have had such a rotton experience...There is always someone out there ready to take advantage of someone... But becareful what you write about a person - Sometime ago here in Alaska a girl bought something from ebay and it had to be put together and did not have instructions - she wrote a bad review and person she bought it from tryed to sue her for it -- So becareful this person does not sound very stable...Very Very Sad... I know that when I got my grace quilt frame one on the tracks was broken - I called them explained it and in a week or two I had two new tracks - The grace quilting people are really very nice....and Helpful. I hope this helps.. hope your day gets better...