Cheryl, I forgot to mention that, it is sooo east to think you have it between the disc but it may actually be just in a crack! Kristen when you get it figured out you won't regret your purchase I promise. I went thru a lot getting the kinks out and just getting to know BabyGirl Bailey, I told my husband one time if I could get it to the window I'd chunk the damn thing out(two story house)! but now I ove her. :)