Sorry! I had my Bernina in LQS for 6 weeks and they didn't even take the cover off yet. So picked it up and took it to another shop, Chestnut Ridge in Walnut Creek OH, they looked at it WHILE I WAITED, tried one part which didnt work and said they would have to order one and would take 2 weeks. Got the call to pick it up in one week. Total cost for replacing part AND completely going over the machine was $100.00!!! This is an older (25 years) electronic machine - runs like a dream again. If you are in this area, that is the place to go for machine repairs.