Sorry you had that problem. I just sent a Singer Futura 900 (from the '50's) in for service. This guy charges flat rate of $70 and completely cleans and tunes the machine. If he sees there are parts needed and it is going to be over $100, he calls. If he doesn't do the work there is no charge. And......he picks up and delivers for no extra charge. I know he is good becuz a friend of mine who used to work for Singer uses him for her machines.