When I moved and had to have repairs, I asked the LQS who to take it to for service. I don't trust just anyone with my machine (Janome). They recommended a man at another quilt shop, they said he was good, honest, and reasonable. I was very happy with him. Now I have found the man who sold me my machine and even though he is about 80+ miles away, I will go to him. I know that he is honest and the prices have always been fair.