I had a service man in Plattsburgh who charge $25.00 per machine. I called him once to fix my old Bernina and he had to come 3 times and get extra parts and never charged me a penny more. Of course, here in NYC not so lucky. I did bring my Artista 630 for service and paid $65.00 flat. It would have been extra if there were parts involved, but luckily there wasn't.