Originally Posted by RDM
How sad-I can't believe Pfaff would go to big box stores-their branding was on quality, German engineering, and customer support through local dealers. IF they change they'd never repair their image. My Pfaff 7550 has been a great machine, but now I'd consider a Janome Horizon. Could Pfaff be moving to another dealer in your area or were sales low?
No, our dealer is fabulous. They have a wonderful sales department and their reputation for service and education is outstanding. We would be hard pressed to find another dealer of such quality.