I too have a good JoAnn's near me. The employees are always helpful and courteous. They do have a bad day every now and again, but don't we all. I am so glad to hear there are others who have good things to say about JoAnn's. I have heard so many negative things, it is nice to hear some positive. I was beginning to think I was the only one who had a good store. Thank you for this thread.