I had a similar experience at Hancock Fabrics yesterday. I was buying supplies to make a quilted bag and I couldn't find anything on the shelf. Well the manager was right there and she asked if she could help me. I told her what I wanted and she said they just got a shipment in and then she went in the back and brought out the boxes and opened them and found the items I wanted. She was so nice and pleasant and happy to help me. I will definitely go back soon.