Tess I am sorry for your frustration.
Who is it being shipped through? Fed Ex or UPS? If it is one of them, try contacting them and see if you have any recourse through them since they are the one's shipping and damaging it. It is not their Policy to "BLOW-OFF" customers that receive damaged goods. If it is not one of them contact the shipper and ask what kind of damage policy they have.
Since the product is valued at over $400. there should have been insurance on it. Most shippers automatically add that to the shipping costs. You can also file a claim through the shipper.
Hope this helps. When you finally get it straightened out we'd love to see it set up in your sewing room.
Faith :lol:
:XD: