But then "Jane" who sounds nothing like a Jane doesnt work there anymore or they dont have anybody named Jane suddenly or that was in the Topeka office and you cant get connected there because you have been routed to Newark instead.
I am ready to start recording all of my calls to customer service. If I could figure out a way to do it, I would. I am sick to death of bad customer service and half truths.
Just went around about something today with three people and finally a supervisor. I read the sentence to them directly from their website and they told me I did not know what I was talking about that it was not available in my area. I made the supervisor pull up the website and read it to me word by word while I read it to her simultaneously. She said they are now going to change the website but it doesnt help me since I made decisions based on their mess ups. Apparently, I am out about 6,000 dollars and now cannot access the needed service.