Originally Posted by tess10

I ordered a new cutting table from Hayneedle/Roberts Mfg. on August 13th...... the drama continues 30 days later. It took weeks for my order to arrive and upon opening the box the colors on the table top where covered with black scrape marks and the one edge was badly smashed. This is the top center piece with broken edges where the fabric would be drawn across and the laminate broken off and edges extending up off surface.

I called Hay needle and asked for a replacement top. I now had to box up a almost 70 lb box and get it ready for return. Days and days went by with no response from Hay needle's customer service.

Finally almost 2 more weeks the new top arrived and I began to try and assemble the table. The new top arrived damaged almost worse then the lst shippment, but decided I just wanted to get it assembled and live with it. Over $400.00 I don't think I should just settle but due to the stress and lack of communication from Hay Needle decided to just roll over and put it behind me.

The assembly was going ok untill I was missing 2 wooden table legs, and the 2 metal legs. Now I can't finish and have been waitting now 30 days.

I called Hay Needle and explained the missing parts and oh, since your shipping the missing parts how about a new center table section? Was adjusted that nothing could be done until Roberts responded to them. Now another week has gone by with now response from Hay Needle.

Yesterday I get no phone call, just an e-mail with an attached pickup label to send everything back. Mind you one label for 82 lbs to be put on a pallet! I disposed of all card board etc. I called and asked if this meant they were not going to send the missing parts. The answer was Roberts only ships one replacement order.

This has been one of the most frustrating on line purchases I have ever made compounded by a total lack of customer service on the part of Hay Needle.

Avoid this supplier if at all possible. I think I will go to Joann Fabrics and buy a table at 25% of the cost and probably undamaged and maybe even with all the pieces

Just very frustrated at this point