I'm so glad to read this post. I don't drive and rarely get a chance to go shopping for fabric and notions. I've never been to an LQS. (Driver won't take me, LOL! Too far???) So, as a result, I only shop at JoAnn's. I love my JoAnn's! I've never had a problem with them. They have always been helpful and friendly. Sometimes they are really busy and I have to wait for help, but the wait is worth it. So glad to hear you had a positive experience.