yep....happened to me. Bought locally and now I have to drive 30 miles (maybe more) one way. Never notified me. Of course, she wasn't the best dealer, but still.....now I won't even shop there.
I was due for a free cleaning and she told me.....drop it off. get to it when I get to it....maybe in 3-4 wks. never went.
Sure want your money, but after that....their attitude is so what!!!