Originally Posted by Rachelcb80
I have this wall hanging I am making for my mom and it had some embroidery on it. I don't do embroidery so I found a shop near me that did monogramming and such. Took my top to them and the lady said no problem, they could do the embroidery on it. She suggested the font and the size. I liked both so said that was fine. I picked it up today and was very disappointed in the work done on it. It's not like me to complain so before anyone asks, no I didn't say anything to the people there at the shop.
I took the top to my quilt shop to ask the ladies there what my options were. (I had brought the top to them but they only knew one person who did embroidery for people but she had recently had surgery so wasn't working) They said either rip all the lettering out and have someone else redo it, or try and quilt tightly in the banner area to even out the puckers. It makes sense that those are my only options, but does anyone possibly have any other ideas? This is a gift so I want it done right. I know an embroidery shop that I won't be doing business with again. :(
I picture this shop as not being a home-embroidery-sewing-machine type shop, right? They do big job stuff there? Personally I feel it was inappropriate for the embroidery shop to even take on this job, a type of work I'd bet they rarely - if ever - do.
As the quilt was "unfinished" when you took it to them, they obviously knew, by feel and by sight, that there was no stabilizing in it like their embroidery usually has...surely they usually do things like ball caps, canvas bags, etc. They could tell the texture/strength of the fabric. In my opinion they should have either warned you of possible results or refused the job altogether. I'd suggest printing out these responses from the board and taking the whole thing back to the store manager with your quilt.
The squeaky wheel gets the grease. It does not hurt to complain, you know, because they'll respond either positively or negatively; and one of those will be a relief to you!
Good luck,
Jan in VA