That's terrible work! They are supposed to be professionals, and that is NOT professional work! It's puckered!! Couldn't they see that??!! Did they think you wouldn't notice it??!! :shock: They need to know that what they did is unacceptable. It would, however, have been better if you had told them right away that it wasn't right. I'm sure you were so surprised by what you saw that you couldn't think clearly. That being said, I still think you should take it back to them, point out the shoddy work they did, and let them know that you expect a complete refund. You've put so much work into your beautiful quilt, and it is such a shame what they have done. Please keep us posted as to the outcome.