Originally Posted by Eddie
Wow, it looks like they didn't use any stabilizer under the embroidery! That should have prevented the puckering if they did. At this point, I think I would do some small stippling quilting around the lettering to make it lay flat. So sorry this happened to you!
Ditto on this. Looks like there is no or inadequate stabilizer behind it. Sad. I would not take it all out. Tha tmight be worse. Maybe the extra quilting would help?