Originally Posted by DebraK
Is there anyway you can carefully cut the banner out and applique a slightly larger one on there? There may be someone here who could do the embroidery on the new one for you.
This would be my suggestion also. Maybe not cut out the existing one but remove the stitches and then applique a new embroidered banner on top. Sorry this happened to your lovely work. Stabilizing can be tricky but if they are in the business, they should have known better.